Privacy Policy

Last Updated: 8 August 2026

1. Introduction

At Alchapo Auto Service (“Alchapo”, “we”, “our”, or “us”), we value the trust you place in us whenever you visit our website, request a quotation, schedule a repair, arrange roadside assistance, or communicate with our team. Protecting your personal information is an important part of the service we provide.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, how long we retain it, and the rights available to you. We have prepared this policy by following generally accepted privacy best practices for UAE businesses and the principles of the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

2. Scope

• Applies to website visitors.
• Customers requesting quotations or repairs.
• Roadside assistance and pickup/drop services.
• Telephone, WhatsApp and email communications.
• Marketing communications where consent is provided.

3. Information We Collect

• Identity information: name, phone number, email.
• Vehicle information: make, model, VIN, registration (where needed), mileage, service history.
• Appointment and quotation details.
• Billing and payment references (full card details are not stored by us).
• Technical data such as IP address, browser, device, cookies and usage analytics.
• Customer communications including WhatsApp, email and call records where applicable.

4. Why We Collect Information

• Book and manage appointments.
• Prepare quotations and invoices.
• Deliver repairs and maintenance.
• Arrange pickup, recovery or roadside assistance.
• Improve customer service and website performance.
• Prevent fraud and maintain security.
• Comply with legal and accounting obligations.
• Send service reminders and marketing where permitted.

5. Legal Basis

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Legitimate business interests that do not override your privacy rights.

6. Cookies

• Essential cookies.
• Functional cookies.
• Analytics cookies.
• Performance cookies.
• Advertising cookies used to measure campaign performance where applicable.

7. Third Parties

• Website hosting providers.
• Payment service providers.
• Google Analytics and similar analytics tools.
• WhatsApp and communication providers.
• IT support providers.
• Government authorities when legally required.

8. International Transfers

Some providers may process data outside the UAE. Reasonable contractual and security safeguards are implemented.

9. Data Retention

• Customer service records are retained only as long as reasonably necessary.
• Accounting records are retained to satisfy legal obligations.
• Marketing consent records are retained until consent is withdrawn.
• Data is securely deleted or anonymised when no longer required.

10. Security

• SSL encryption where applicable.
• Secure hosting.
• Role-based staff access.
• Password protection and software updates.
• Regular monitoring and industry-standard safeguards.

11. Your Rights

• Request access to your information.
• Correct inaccurate information.
• Request deletion where legally permitted.
• Withdraw marketing consent.
• Request details about processing.
• Lodge a complaint if you believe your rights have been affected.

12. Google Ads & Analytics

• Advertising technologies may measure conversions and website performance.
• No sensitive personal information is intentionally used for advertising.
• Users can manage cookies through browser settings.

13. Children’s Privacy

• Services are intended for adults aged 18 years and above.
• We do not knowingly collect children’s personal information.

14. Policy Updates

This policy may be updated periodically to reflect operational, technological or legal changes. The latest version will always be published on our website.

15. Contact Us

• Email: alchapoautoservice@gmail.com
• Please use the telephone numbers published on our official website for immediate assistance.

Appendix A – Categories of Personal Data

Category	Examples	Purpose
Identity	Name, email, phone	Bookings & communication
Vehicle	Model, VIN, registration	Service delivery
Technical	IP, browser, cookies	Security & analytics
Commercial	Invoices, quotations	Billing & records
Support	WhatsApp, email	Customer support

Our Commitment

We believe privacy is an essential part of quality customer service. We collect only the information reasonably necessary to deliver automotive services, maintain transparent practices, continuously improve our security measures, and respect your choices regarding your personal information. If you have any questions about this Privacy Policy, please contact us at alchapoautoservice@gmail.com.

Additional Guidance

We review our privacy practices regularly, train relevant staff on confidentiality, limit access to personal information on a need-to-know basis, and evaluate third-party service providers before sharing information with them. Where consent is required, you may withdraw it at any time for future processing. These commitments are intended to provide transparency, build customer trust, and support responsible handling of data.